Refund policy
Return Policy
We offer a 14-day return policy, meaning you have 14 days from the date of receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as received—unworn or unused, with tags, and in its original packaging.
- Include the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@estariecollection.com. If your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package.
⚠️ Note: Items sent back without first requesting a return will not be accepted.
For any return-related inquiries, feel free to reach out to us at info@estariecollection.com.
Damages & Issues
Please inspect your order immediately upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us right away at info@estariecollection.com so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Custom products (such as special orders or personalized items).
- Personal care products (e.g., beauty items).
- Hazardous materials, flammable liquids, or gases.
Unfortunately, sale items and gift cards are also non-returnable. If you have questions about your specific item, please contact us.
Exchanges
If you’d like a different item, the fastest way is to return the original item first. Once your return is accepted, you can place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.
⚠️ Note: Refunds may take some time to reflect, as banks and credit card companies process transactions at varying speeds.
For further assistance, contact us at info@estariecollection.com.